Communicating Through Conflict

Communicating through conflict

This full day workshop teaches the participants how to recognize and deal with conflict in communication.


Elements included in the workshop:

  • Active Listening
  • Communication Climates
  • Message Types
  • Defensiveness
  • Conflict
  • Conflict Styles
  • Conflict Rituals
  • Conflict Resolution Techniques
  • Scenarios exercises

By the end of the day, participants will have gained insight into the strategies one can employ to deflect, prevent, and deal with conflict in communication.  They will recognize the signs and symptoms of situations where issues could arise and in the future will be more successful in meeting those challenges effectively. This interactive workshop may be presented in combination with any of the other soft skills workshop elements to provide the most appropriate skills set for the participants. Furthermore, specific portions may also be extracted as necessary, again to customize the presentation. Workshops can be presented in-house or in a specific location to groups, or as personal coaching sessions to individuals, in the Vancouver, B.C. area.  (Sandy is also willing to travel outside of the Lower Mainland and BC if necessary.)

For more information, please go to my contact page and send a request.