Assertivness….How to Have Difficult Conversations

This interactive workshop explores the different areas of assertiveness and supplies a script to follow when being assertive. The session also provides the different levels of assertion and demonstrates the elements with role-playing activities and short videos.


Elements included in the workshop:

  • Clear communication
  • Know your patterns
  • Script for clear communication
  • Preventive assertion
  • Staying respectful while getting resistance
  • Assertively coping with criticism
  • Body language
  • Positive persuasion
  • Case studies
  • Scenarios


This interactive workshop may be presented in combination with any other elements of soft skills topics to provide the most appropriate skills set for the participants. Furthermore, specific portions may also be extracted as necessary, again to customize the presentation.

Workshops can be delivered to groups in-house or at a specific location, or as personal coaching sessions to individuals in the Vancouver, B.C. area. (Sandy is also willing to travel outside of the Lower Mainland and BC if necessary.)

For more information, please go to my contact page and send a request.