6 Common Outcomes of Worker Conflict & 6 Tips for Successful Resolution

August 17, 2016 by  

Once you are aware that employees are not getting along, you should be cognizant of the fact that there are 6 possible outcomes when trying to resolve any conflicts among co-workers. Once you are aware, you will be better able to deal with whichever one results from the situation.

Here are the 6 most common possibilities:
1. Both people work resolve their differences, rise above the issue, and mutually agree to move on.
2. Both people agree to disagree, get past the issue, and move on.
3. Both people say they have moved on, however, one or both secretly harbors continued ill will. As a result, the negativity continues less overtly and performance soon begins to decline.
4. One person “sucks it up” and acquiesces while the other seemingly “wins.” In this outcome, the conflict could continue so further strategies will need to be implemented.
5. The “wronged” party won’t budge and may need to be removed from the department and possibly let go. Unfortunately, some people are just unwilling to let an issue go and if this attitude is going to cause deeper issues within the organization, then they definitely need to leave.
6. The situation damages both workers and they both decide to leave.

You have likely encountered people in both your personal and professional life who always seem to be mired in drama and have a great propensity for dragging others into their issues. If you think: “Here we go again” regarding one of the employees involved in a conflict, then that’s probably a sign that this person needs to change their attitude or be terminated. You, of course must discuss this with them and offer them the opportunity to change how they deal with certain situations. However, if there is no change, and with some people that is going to likely be the case, then the only choice is to let them go.
Managers who delight in intra-departmental friction are setting themselves and their team up for the establishment of a very toxic work environment which will end up with high turnover, high absenteeism, and lowered performance by everyone. Unless you are a professional athlete, work is not a sport and employees should not be treated like pawns in a game. Friendly competition is one thing, but pitting one employee against another and hoping the competition will foster higher performance is just wishful thinking and often the opposite will be the result.

Some would argue that creative tension among co-workers can yield superior results due to the rivalry that is formed. While this might be true in a project, it can easily set up a permanent “us-versus-them” culture that could certainly devolve into a damaging conflict.
In addition, if you allow conflict to linger without addressing it, one of the workers, or both, or even an uninvolved third worker, could go above you to your superior or to the HR person, thus making an already uncomfortable situation much worse. The implications should be clear: “This was brought to your attention, and you either chose to ignore it (not a wise choice) or didn’t know how to deal with it (does not make you look competent). This could backfire on the two in conflict, but it could also damage your reputation and bring unwanted scrutiny on your team on how you manage them.

Here are 6 Tips for Resolving and Preventing Worker Conflict:
Each situation will, of course be different, however, here are some strategies to effectively deal with any worker conflicts and how they might avoid these sorts of situations in the future.

1. Meet with the workers who are in conflict to see if you can help to remedy the situation. Do this as quickly as possible so as to avoid letting it fester and spiral out of control.
2. Inform your superior of the situation so that he/she is not unprepared for or surprised by any disciplinary actions that may be necessary to be implemented presently or in the future.
3. Involve the HR manager, when necessary, possibly as an independent mediator, to put the conflicting employees on notice or probation, or finally, to begin transfer arrangements to another department or location.
4. Promote and foster a work environment of respect, tolerance, and civility within the organization.
5. Maintain open, honest, and clear communication with your employees. Freely share any information and updates about the company and your particular department in order to reduce and even eliminate any need for gossip and rumors.
6. Review the policies on the use of company email and social media sites. Realize that some disgruntled employees might post their dissatisfaction online either within or outside of the company. Review the company’s electronic media policies and clearly communicate them to all the employees.

If you employ the above approaches and appreciate the noted possible outcomes, you will likely be able to handle the conflict situations more effectively and ensure more positive outcomes. In this way you will have a far better chance of establishing and maintaining a positive, respectful, and supportive working environment for your team. This result will also promise more success for everyone!

8 Tips for Memory Enhancement Part II

August 3, 2016 by  

Now that you understand a little more about how your brain deals with memory retention, let’s explore the habits you can espouse that will enhance that retention…..

  1. Brain exercises: Memory, like muscular strength, is a “use it or lose it” proposition. Therefore, the more you exercise your brain, the better you’ll be able to process and remember information. Novelty and sensory stimulation are the foundation of brain exercise, because they engage more neurons. So, if you break from your regular routine in a challenging way, you are then using brain pathways you weren’t using before and this activates new neurons.
  • Examples:  This can involve something as simple as brushing your teeth with your non-dominant hand, which activates little-used connections on the non-dominant side of your brain.  Or try a “neurobic” exercise – an aerobic exercise for your brain that forces you to use your faculties in unusual ways; such as showering and getting dressed with your eyes closed.
  • Neurobic Exercises: These brain activities involve one or more of your senses in a novel context. They engage your attention in a new way, break routine in novel or unexpected manner or establish new sensory associations.

      2. Learning Something New: This could entail taking a course in a subject you don’t know much about. This could involve being engaged in the arts…music, painting, dancing, etc. It could be learning a new game of strategy like bridge.  It could involve trying some recipes in an unfamiliar cuisine. Or finally it could involve learning a new language.

All these activities will engage your brain in new ways, using new neurons, and new pathways which make your brain more active and healthier…thus enhancing retention of new information.

      3. Learning Options:

  • Tailor information acquisition to your learning style: Most people are visual learners; which means they learn best by reading or otherwise seeing what it is they have to know. But some are auditory learners who learn better by listening. So they might benefit by recording information they need and listening to it until they remember it.
  • Involve as many senses as possible: Even if you’re a visual learner, reading out loud what you want to remember can help to reinforce the learning.  If you can recite it rhythmically, that is even better. Try to relate information to colors, textures, smells, and tastes.  The physical act of rewriting information can help imprint it onto your brain. This is likely why some people like to take notes when they are learning something new.
  • Relate information to what you already know: Connect new data to information you already remember, whether it is new material that builds on previous knowledge, or something as simple as an address of someone who lives on a street where you already know someone.
  • Use repetition to reinforce learning: We usually remember things that are repeated, so this can be helpful when studying something new.

      4. Mind Set:

  • Organize information: Write things down in address books and datebooks and on calendars; take notes on more complex material and reorganize the notes into categories later. If you use a tablet or smart phone to keep information handy, then enter your data in a convenient and organized fashion using your device.  Wherever possible, try to use both words and pictures in learning information as the pictures are also reinforcing so help memory.
  • Be motivated and keep a positive attitude: Tell yourself that you want to learn what you need to remember, and that you can learn and remember it.  Telling yourself you have a bad memory actually hampers the ability of your brain to remember, while positive mental feedback sets up an expectation of success.

      5. Eat Healthy: You probably know already that a diet based on fruits, vegetables, whole grains, and “healthy” fats will provide lots of health benefits, and, this sort of diet can also improve memory. Research indicates that certain nutrients nurture and stimulate brain function.

Let’s examine some of those beneficial and potentially problematic items:

  • B vitamins, especially B6, B12, and folic acid: Protect neurons by breaking down homocysteine, an amino acid that is toxic to nerve cells. They’re also involved in making red blood cells, which carry oxygen so provide us with the energy we need to perform whatever tasks we are doing.   Best sources: spinach and other dark leafy greens, broccoli, asparagus, strawberries, melons, black beans and other legumes, citrus fruits, soybeans. Antioxidants like vitamins C and E, and beta carotene:   These nutrients fight free radicals, which are atoms formed when oxygen interacts with certain molecules. They also help with cell repair and healing.
  • Free radicals: These are highly reactive and can damage cells, you’re your antioxidants can interact with them safely and neutralize them.
  •  Antioxidants: Improve the flow of oxygen through the body and brain.  Best sources: blueberries and other berries, sweet potatoes, red tomatoes, spinach, broccoli, green tea, nuts and seeds, citrus fruits, and liver.
  • Omega-3 fatty acids: These nutrients are concentrated in the brain and are associated with cognitive function. They count as “healthy” fats, as opposed to saturated fats and trans- fats, because they protect against inflammation and high cholesterol. Take an omega-3 supplement (at any age) if you don’t like eating fish.   Best sources: cold-water fish such as salmon, herring, tuna, halibut, and mackerel; walnuts and walnut oil; flaxseed and flaxseed oil.
  • Other supplements: Because older adults are more prone to B12 and folic acid deficiencies, a supplement may be a good idea for seniors.

Nutrients work best when they are consumed in foods, so try your best to eat a broad spectrum of colorful plant foods and choose fats that will help clear, not clog, your arteries. Your brain will thank you!

            6. Sleep: Sleep is necessary for memory consolidation. Sleep disorders like insomnia and sleep apnea leave you tired and unable to concentrate during the day, so if you suffer from any of those conditions, it would be helpful to see your physician and find out what you can do to alleviate the issues.

            7. Not Smoking: Smoking heightens the risk of vascular disorders that can cause stroke and constrict arteries that deliver oxygen to the brain.       Lower oxygen levels reduce the ability of the brain to exercise rational thought and can also affect memory.

       8. Regular Exercise: This activity increases oxygen to your brain, and reduces the risk for disorders that lead to memory loss, such as diabetes and cardiovascular disease. It may also enhance the effects of helpful brain chemicals and protect brain cells. In addition it helps to manages stress and Cortisol, the stress hormone, can damage the hippocampus if the stress is unrelieved which will greatly affect your consolidation process, essential to memory retention. And remember, stress makes it difficult to concentrate so it definitely affects memory in a negative manner.

Treating your body well can enhance your ability to process and recall information. So be sure to take care of yourself and follow the 8 tips offered above.