Dealing with Difficult People

This interactive half day workshop teaches strategies to deal with the difficult people encountered at work and in our daily lives.

 

• Definition of a difficult person
• Why they are difficult
• Types of difficult people
• Effective coping strategies
• Think before you speak
• Modes of difficult behaviour
• Know your hot buttons
• Resultant workplace issues
• When to call for help

 

Workshops available in Vancouver, BC. For more information, email Sandy@softskillsforsuccess.com.